1. About these Terms
These Terms of Service (“Terms”) govern your access to and use of the NeoNeev AI platform, websites, applications, and related services (collectively, the “Services”) operated by NeoNeev AI Private Limited (“NeoNeev AI”, “we”, “us”, or “our”). By creating an account, clicking “I agree”, or otherwise accessing or using the Services, you agree to be bound by these Terms and by our Privacy Policy, which is incorporated by reference.
If you do not agree, do not use the Services. If you accept these Terms on behalf of a college, employer, or other organisation (a “Customer”), you represent that you are authorised to bind that organisation, and “you” refers to that organisation.
You have the right to access these Terms in English or any language specified in the Eighth Schedule to the Constitution of India. Please contact contact@neoneevai.com to request a translation.
2. Eligibility and Data Processing Roles
The Services are intended for business and institutional use. You must be at least 18 years of age, or the age of majority in your jurisdiction, to register an account. Student users below 18 may use the Services only with verifiable parental consent recorded by their institution before any processing begins.
NeoNeev AI Private Limited is the Data Fiduciary for personal data processed on the NeoNeev AI platform, including data shared with employers and data sent to external AI providers for scoring. When a college or employer uploads data about its students, NeoNeev AI remains accountable for platform security and lawful processing; the institution must have obtained valid consent from data principals before upload. Institution and employer accounts are provisioned by NeoNeev AI or by an authorised administrator. You are responsible for all activity under accounts you create or administer.
3. The Services
NeoNeev AI provides software that helps colleges, Training & Placement Officers, students, and employers manage campus placements, skill development, and hiring — including AI-assisted analytics, recommendations, and communications. The Services are an information and facilitation tool only. We do not act as a recruitment agency and do not guarantee any placement, interview, admission, hiring outcome, salary, or result. Decisions made using the Services remain your responsibility.
4. Duties of the Data Principal (User) — DPDP Act, Section 15
In accordance with Section 15 of the Digital Personal Data Protection Act, 2023, you agree to:
- Not register false or frivolous grievances or complaints with NeoNeev AI or the Data Protection Board of India;
- Not impersonate another person while providing personal data for any specified purpose;
- Furnish only verifiably authentic information while exercising your rights to correction or erasure under the DPDP Act.
5. Accounts and Security
You must provide accurate, current, and complete information and keep it updated. Each login is for a single named user — do not share credentials or impersonate any person or organisation. You are responsible for maintaining the confidentiality of your credentials and all activities under your account. Notify us promptly at security@neoneevai.com of any unauthorised use or suspected breach.
6. Acceptable Use
You agree not to:
- Use the Services unlawfully or in breach of the Information Technology Act, 2000 and rules thereunder;
- Upload unlawful, infringing, defamatory, or harmful content;
- Scrape, harvest, reverse-engineer, or attempt to gain unauthorised access to the Services or other users’ data;
- Send spam or unsolicited communications;
- Post fake profiles or misrepresent eligibility;
- Introduce malware or interfere with the integrity or performance of the Services; or
- Use the Services to build a competing product.
7. Subscriptions, Fees, and Taxes
Certain features are offered on a paid subscription basis. Fees, billing cycles, and plan limits are as described at the point of purchase. Unless stated otherwise, fees are exclusive of applicable taxes including Goods and Services Tax (GST), which you are responsible for paying. Payments are processed through our third-party payment processor (Razorpay). By subscribing you authorise recurring charges for the applicable billing period until you cancel.
Except where required by law, fees are non-refundable once the billing period has begun. We may change fees on prospective renewal with at least 30 days’ notice. Failure to pay may result in suspension or downgrade of paid features.
8. Customer Data and Ownership
“Customer Data” means data you or your users submit to the Services, including student profiles, resumes, drive information, and communications. As between the parties, you retain all rights in Customer Data. You grant NeoNeev AI a worldwide, non-exclusive licence to host, process, transmit, and display Customer Data solely to provide and improve the Services, as permitted by the Privacy Policy and the Data Processing Addendum.
You are responsible for having the necessary rights and consents — including consent of data principals — for all Customer Data you provide.
9. Intellectual Property
The Services, including all software, models, designs, text, and trademarks, are owned by NeoNeev AI or its licensors. We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Services during your subscription, subject to these Terms. You may not remove proprietary notices or use our marks without prior written consent.
10. AI-Assisted Features
The Services use artificial intelligence to generate scores, recommendations, summaries, and draft communications. AI outputs are probabilistic, may contain errors or omissions, and are provided for informational support only. You must independently verify outputs before relying on them, and you remain responsible for all decisions and communications you choose to act on.
11. Data Protection, Consent Managers, and Nomination
We process personal data in accordance with our Privacy Policy and applicable Indian law, including the DPDP Act, 2023. We recognise and will honour valid consent, withdrawal, and data requests routed through Consent Managers registered with the Data Protection Board of India.
You have the right to nominate another individual to exercise your data protection rights in the event of your death or incapacity. This can be configured via Account Settings or by contacting support@neoneevai.com.
12. Warranties, Disclaimers, and Limitation of Liability
The Services are provided on an “as is” and “as available” basis. To the maximum extent permitted by law, we disclaim all warranties, express or implied. Our aggregate liability arising out of or relating to the Services will not exceed the total fees paid by you to NeoNeev AI in the twelve (12) months preceding the event giving rise to the claim, or ₹10,000, whichever is lower. Nothing in these Terms limits liability that cannot be excluded under applicable law.
13. Indemnification
You agree to indemnify and hold harmless NeoNeev AI and its officers, employees, and agents from claims, damages, and expenses (including reasonable legal fees) arising from your Customer Data, your use of the Services, or your breach of these Terms or applicable law.
14. Suspension, Termination, and Dispute Resolution
You may stop using the Services at any time. We may suspend or terminate access if you breach these Terms, fail to pay, or if required to protect the Services or comply with law. On termination, we will make Customer Data available for export for a limited period and then delete or anonymise it per our Privacy Policy, unless retention is legally required.
These Terms are governed by the laws of India. Any dispute arising out of or in connection with these Terms shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996, by a sole arbitrator appointed by NeoNeev AI. The seat and venue of arbitration shall be Bengaluru, Karnataka, and the language shall be English.
15. Changes to the Services or Terms
We may modify the Services or these Terms. For material changes, we will provide notice (by email or in-product) at least 14 days before they take effect. Continued use after changes take effect constitutes acceptance.
16. Grievance Officer
Grievance Officer — DPDP Act & IT Act
Name: Grievance Officer, NeoNeev AI Private Limited
Email: grievance@neoneevai.com
Acknowledgement: Within 48 hours of receipt
Resolution: Within timelines prescribed by applicable law
17. Contact
Questions about these Terms can be sent to contact@neoneevai.com.