1. Overview
NeoNeev AI Private Limited ("NeoNeev AI") is committed to addressing all grievances related to the processing of personal data in a fair, transparent, and timely manner. This page describes our Grievance Redressal Mechanism as required under:
- The Digital Personal Data Protection Act, 2023 (DPDP Act) — Section 13
- The Information Technology Act, 2000 — Section 79
- The Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021
Every user of the NeoNeev AI platform — whether a student, college representative, employer contact, or visitor — has the right to file a grievance and receive a timely response from our designated Grievance Officer.
2. Grievance Officer
In compliance with Rule 3(2) of the IT Intermediary Rules 2021 and the DPDP Act 2023, NeoNeev AI has designated a Grievance Officer for handling all data protection and platform complaints:
Designated Grievance Officer
Tuhin Ranjan
Founder & CEO, NeoNeev AI Private Limited
Availability: The Grievance Officer is available on business days (Monday–Friday, 10:00 AM–6:00 PM IST). Complaints received outside business hours will be acknowledged on the next business day and will be treated as received on the date of original submission.
3. Types of Grievances We Handle
Data Privacy Complaints
Unauthorised access to your personal data, data shared without consent, or unlawful processing of your information.
Data Deletion Requests
Your deletion request was not honoured within 30 days, or data persists after account closure.
Data Correction Requests
Inaccurate personal data that has not been corrected despite a formal request.
AI Fairness Complaints
Concerns about potential bias or discrimination in AI-generated placement scores or job recommendations.
Unauthorised Data Sharing
Your profile shared with employers or institutions beyond the scope of your consent settings.
Marketing Preferences
Receiving communications after unsubscribing or withdrawing consent for marketing.
Account Security Concerns
Suspected unauthorised access to your account, or security vulnerabilities impacting your data.
General Platform Complaints
Any other matter relating to your rights under the DPDP Act, 2023, or our Terms of Service.
4. How to File a Grievance
You may submit a grievance through any of the following channels. We recommend including as much detail as possible to help us resolve your complaint efficiently.
Email (Recommended)
Send a detailed email to grievance@neoneev.ai with subject line: "Grievance — [Your Name] — [Date]". Include your registered email address, user role, description of the issue, and any evidence or prior communication references.
Online Form (Below)
Fill out the Grievance Submission Form on this page. Upon submission, you will receive an acknowledgement within 48 business hours with a unique reference number to track your complaint.
Registered Post
Send a written complaint by registered post to: Grievance Officer, NeoNeev AI Private Limited, New Delhi — 110001. Registered post complaints are acknowledged within 5 business days of receipt.
What to Include in Your Complaint
- Your full name and registered email address on the Platform
- Your user role (Student / College TPO / Employer / Enterprise)
- A clear description of the issue and relevant dates
- Any prior communication or support ticket reference numbers
- The specific relief / outcome you are seeking
- Any supporting documents or screenshots (where relevant)
5. Grievance Resolution Process
Acknowledgement
Within 48 business hoursUpon receiving your grievance, we will send an acknowledgement to your registered email address along with a unique Grievance Reference Number (GRN). Please retain this number for all future correspondence related to your complaint.
Internal Review
Days 2–15The Grievance Officer will review your complaint, gather relevant data, consult with the appropriate internal team (engineering, AI, legal, or operations), and investigate the matter thoroughly.
Resolution or Interim Update
By Day 15We aim to resolve all grievances within 15 days. Where a grievance requires more time (e.g., complex data forensics), you will receive an interim update explaining the revised timeline and reason for the delay.
Final Response
Within 30 days (DPDP Act mandate)A formal written response will be sent to your registered email address with the outcome of our investigation, any actions taken, and the reasoning behind our decision. If your grievance is upheld, we will describe the remedial steps taken.
Escalation (if unsatisfied)
Post Day 30If you are not satisfied with our response, you may escalate to the Data Protection Board of India (DPBI) once it is constituted under the DPDP Act, 2023. You may also seek recourse under any other applicable law.
6. Escalation to the Data Protection Board of India
If you are not satisfied with the resolution provided by our Grievance Officer within 30 days, you have the right to escalate your complaint to the Data Protection Board of India (DPBI), as established under Chapter VII of the DPDP Act, 2023.
The Data Protection Board of India is yet to be formally constituted as of March 2026. Once established, its complaint portal and contact details will be published by the Government of India. We will update this page with the relevant escalation link when available.
You also retain the right to approach any court of competent jurisdiction in India, or to pursue remedies available under the Information Technology Act, 2000, or any other applicable law.
7. Submit a Grievance
Use the form below to file your grievance directly. All fields marked * are required.
8. Quick Reference
Grievance Email
grievance@neoneev.aiData Privacy
privacy@neoneev.aiAcknowledgement Timeline
Within 48 business hours
Resolution Timeline
Within 30 days (DPDP Act mandate)
For general support (non-privacy complaints), visit our Contact Page. For data protection rights and compliance details, see our DPDP Compliance page.